Privacy Policy
This policy is subject to change from time to time at AARP’s discretion.
By using the Portal you agree to abide by the terms of this policy otherwise please refrain from using the Portal and visit us at our office address to undertake your requirements.
WHAT THIS POLICY COVERS
- Sets out the types of personal information we collect;
- Explains how and why we collect and use your personal information;
- Explains when and why we may share personal information within AARP and with other organisations;
- Explains how we protect the personal information we collect; and
- Explains the rights and choices you have in relation to your personal information.
- Enquire about our portfolio of properties (“Properties”)
- Lease the Properties, pay rents/ service charges/ penalties, etc. related to Properties
- Renew lease agreements related to Properties
- Receive all communications related to the Properties rented to them such as without limitation: circulars, notifications of service interruptions, planned maintenance activities, etc.
- Upload their KYC documents such as passport copies, visa pages, ID, Trade license, etc. as required
- Change and update their contact details
- And any other Service that may be added to the Portal from time to time.
INFORMATION COLLECTED AT REGISTRATION AND ITS USAGE:
When you register to our Portal, we may collect:
- Your personal details, including your postal and billing addresses, email address(es), phone number(s), date of birth, gender, and passport or ID number
- Your account login details, such as your username and the password (encrypted) that you have chosen; and
- Your interests, preferences, income, and other profiling information.
When you use our Portal, we may collect:
- Information about your online Services;
- Information about your online browsing behavior on our Portal;
- Information about devices you have used to access our Services (including the make, model and operating system, IP address, browser type and mobile device identifiers); and
- Information about your precise geolocation.
We may also use personal information from other sources, such as specialist companies that supply information, online media channels, our partners and public registers. We may collect the following types of personal information about you from other sources: contact details, credit history, purchases, interests, preferences, or other types of publicly available information. This other personal information helps us to:
- Review and improve the accuracy of the data we hold; and
- Improve and measure the effectiveness of our marketing communications, including online advertising.
We may be required by law to collect personal information about you or as a consequence of any contractual relationship we have with you.
If you choose not to provide your personal information to be used in accordance with this Policy, you will still be able to visit our Portal but you may not be able to access certain options or Services, and in some cases we may not be able to fulfil a Service you request.
WHY AND HOW WE USE YOUR PERSONAL INFORMATION
We use your personal information to provide the Services you have requested, including:
- Making our Services available to you ;
- Checking and process any transaction you undertake on the Portal; and
- Managing the accounts you hold with us.
We may use your personal information to personalise the marketing messages we send to you and to make them more relevant and interesting, as this is in our legitimate business interests. Where necessary we will obtain your consent first. We may use your personal information for this purpose in the following ways:
- Using your online browsing behaviour to help us better understand you as a customer and provide you with personalised offers and services;
- Providing you with relevant marketing communications (including by email, post, telephone, SMS, or online advertising), relating to Properties and Services we offer. As part of this, online advertising may be displayed on our Portal and on other organisations’ websites and online media channels. We may also measure the effectiveness of our marketing communications;
- To help us to better understand you and provide you with services and marketing communications, that are relevant to your interests, we combine personal information we collect when you access our Portal.
We may use your personal information when we communicate with you, in order to:
- Contact you about our Services, for example by phone, email or post or by responding to social media posts that you have directed at us;
- Invite you to take part in and manage customer surveys, questionnaires and other market research activities carried out by AARP and by other organisations on our behalf.
It is in our legitimate business interests that we are able to provide you with appropriate responses and provide you with notice about our services.
ANALYSING YOUR INFORMATION
We analyse information about how you use our Services to:
- Manage and improve our Portal;
- Detect and prevent fraud or other crime.
It is in our legitimate business interests to use the information provided to us for this purpose, so we can understand any issues with our Services to improve it.
SHARING PERSONAL INFORMATION
We may share your personal information with third parties under the following circumstances:
– AARP Subsidiaries
We may share the personal information collected by any of our subsidiaries with our other subsidiaries for the purposes listed above.
LINKS TO OTHERS
Our Websites or Mobile Apps may contain links to other websites operated by other organisations that have their own privacy policies. Please make sure you read the terms and conditions and privacy policy carefully before providing any personal information on a website as we do not accept any responsibility or liability for websites of other organisations.
Last updated: 07th Aug 2023